FAQ

How long does delivery take?

Order processing usually takes about 1–2 business days after successful payment authorization. Estimated carrier transit after dispatch is 4–6 business days.

Can I return an item without a defect?

Yes. We accept defective and non-defective new merchandise and exchanges. A non-defective return must be new and unused, and the request must be made within 30 calendar days after delivery.

How are mailed returns handled?

A free prepaid return label is included in the package, and no restocking fee applies. Contact us before mailing the item so we can approve the request and provide the correct instructions.

When is an approved refund started?

We process and initiate an approved refund to the original payment method within 10 days. Financial institutions may take longer to display it.

Where can I read more?

See our Shipping Policy, Refund Policy, and Contact Us page.